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Reviews about Restoration Hardware

• ★ ★ ☆ ☆ ☆

  October 20, 2019, by Brooks Adcock
  I have to admit, the stuff is really really cool. But 1) It is RIDICULOUSLY expensive 2) You can't redeem gift cards online. Really? Really 3) Had to modify an order in the store. Well they had to cancel and re-order to make a simple change. So we were charged twice. Rest assured the charge for the change went through quickly. The refund? Not so much. They said several business days. Many business days later, where is my refund? Had to call and remind them. Then they said oh, sorry it'll be a few business days. Then it wasn't fully refunded, the amount that was paid with a gift card wasn't refunded. That had to be sent back as a gift card which would take weeks. This also meant the gift card that I initially used couldn't be put towards the purchase. Fabulous. 4) The stuff we bought was terribly built. A hang-down lamps used set-screws to adjust the height of the cord. About 50% of the threads in the set screw holes were botched. The problem was compounded by driving cheap plastic set screws into the hole, stripping out the heads on the screws making the height adjustment inoperable. So, I'm fine paying a premium for cool stuff, but at that premium the rest of the experience should not be so sloppy.