PANDORA Jewelry in Durham, NC Closed now

Reviews about PANDORA Jewelry

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  August 06, 2020, by Samuel Thomas
  This was the 2nd time in 2 weeks I had come, and both times I felt ignored and not as a valued customer. The first time I walked around with my wife for 10 mins before someone approached us just to tell us we "would have to wait until someone can speak with us," although there were CSR freely talking. We walked out without a purchase. I chalked it up to a busy Saturday night. I went again today, Sunday AM as soon as they opened and again, ignored for 10 minutes, with CSR walking and talking freely. This Pandora is already small barely 20x20 feet, so I know they see me. I reluctantly made the purchase (simply BC of a credit for only that particular store). I will give them one more try.
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  June 18, 2020, by C N
  What is going on with Pandora? Customer service at this store has plummeted over the last six months. My husband bought me a Pandora bracelet from a online authorized Pandora vender for V-day (he always waits till the last minute and won't go to the store because of the lines) that turned out to be the wrong size. This has happened once in the past and the Southpoint store had no problem exchanging. Things are very different now- they don't deal with anything from the authorized venders. Maybe that is a new store policy but while the sales person wasn't exactly rude but she definitely wasn't nice. It was very embarrassing and I've spent hundreds at the store in the past. This is the second bad experience with this store- I went in a few months ago because my Pandora essence bracelet had broke (the one that my husband just tried to replace) and since it was out of warranty they wanted nothing to do with me- couldn't even recommend what to do. Again, the sales person wasn't exactly rude but definitely wasn't friendly. I have visited this store dozens of times over the past several years and the staff had been wonderful. Now either I'll try my luck with Crabtree or stick with online (the authorized store of course).