Lumber Liquidators, Inc. in Durham, NC Closed now

Reviews about Lumber Liquidators, Inc.

• ★ ★ ★ ☆ ☆

  August 10, 2020, by Meg Cohen
  Good Deal, horrible service when things go wrong. My husband and I are re-doing the floors in our basement. We came in initially looking for laminate, but pretty quickly decided to go with engineered bamboo. The price, and service we got initially was great - the staff were knowledgeable and friendly, and when the flooring we wanted (which was on sale) was not in stock, they worked with us to bring the price down on a similar product. Great folks. The issues started during the project. My husband and I have done several wood-floor projects, so we're not novices, but we'd never done stairs. When we started working on the stairs, we realized that the nose moldings we'd been sold were meant to overlap the planks, not ride flush. This is not a look we like, not an option we've ever seen. No one at the store gave us a heads up that that was the type of molding we were getting. I called the store for a couple of reasons - one, honestly, to complain that they hadn't made the type of molding clear when we bought it; two, to ask for advice on how to make the molding lie flush with the planks. Someone named Mike answered the phone; he was never rude, but that's about the most I can say for him. He never expressed sympathy that we were having difficulties with the project. His attitude about the molding was that it's the only way the molding comes, and it was on my receipt, so I shouldn't have been surprised. He saw no reason for them to have given me a heads up. He said if I didn't want the molding, we could return it; but since our stairs were down to bare plywood, that wasn't really an option. The sad thing is, we'd had a good experience up until this, and it would've taken all of about two minutes and a little empathy for that to continue. A simple "Gosh, I'm sorry you're having this issue. Unfortunately, there are no other options in the bamboo, but if you want to return them I can look at other options for you," would have gone a long way. Saying, "You're right, we should've made that clear, I apologize" would've gone further. It was obvious, though, that he simply didn't care. As I said, he wasn't rude, but he had no sympathy, and no interest in trying to help me find a solution. As I said, the deal we got on the wood was great, and the service we got when buying was fine. So, if all you need is basic flooring, you may be fine here. But if you want a place that will continue service when things go wrong, not just when they're making a sale, I'd go elsewhere.