Cole Haan in Durham, NC Closed now

Reviews about Cole Haan

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  January 18, 2019, by Annie Chen
  I was very disappointed in the return policy. When I ordered shoes through the store, it took at least a week for the shoes to arrive at my place. The shoes didn't fit and I tried to return them for a refund onto my credit card. However, Cole Haan has a very short 30 day return window, which apparently started on the day that I paid for the shoes, not the day that the shoes arrived at my house. This is an unfair return policy because I didn't receive the shoes until at least a week after I paid for them. When I tried to return the shoes, the salesperson asked that I see the manager, who only worked a few hours during the weekdays. This was an impossible arrangement because I also have work on the weekdays. After explaining this to a second salesperson a few weeks after, she immediately dismissed my claims and refunded me a gift card. I love Cole Haan and my outerwear and shoes are all Cole Haan, but I think it's ridiculous that a company that makes such high quality products and prides itself on customer care would have such a stringent refund policy. Cole Haan might consider a customer service $200 ceiling policy, in which any customer care issue that costs less than $200 would be resolved. A small investment in the loyalty and trust of customers can go a long way.